Information, responsibility & your choices
The ECB entity responsible for handling your information depends on your enquiry, service and contracting relationship. Contact [email protected] to identify the relevant entity and request its applicable privacy information.
Information you provide
Enquiries and applications may include names, business contact details, locations, beneficiary and bank details, and transaction type, amount, currency and maturity. Further identity, ownership or due diligence documents may be requested separately through an agreed channel.
Purpose & lawful handling
Information is used to respond to enquiries, assess requested services, communicate about transactions, carry out due diligence and meet applicable record-keeping or legal obligations. The responsible entity must identify the applicable legal basis and any additional privacy information for the relevant purpose and jurisdiction.
Website forms & delivery
Website forms are configured to send the details you submit to [email protected] through FormSubmit, an external email-delivery service. Submission acceptance does not itself confirm inbox delivery. Email links open your own email application. Do not submit passwords, payment-card security codes or unnecessary sensitive information.
Browser preferences & technical services
The website stores your language preference and cached exchange-rate figures with update times in your browser. The home-page rate belt requests reference data from ExchangeRate-API, which may receive technical request information. Website hosting may process IP addresses and browser details. Fonts are served directly from this website. External websites have their own privacy practices.
Sharing & international handling
Depending on the requested service, relevant information may need to be shared with service providers, transaction counterparties, banks, insurers, professional advisers or competent authorities. Any sharing or cross-border transfer must be assessed under the law and safeguards applicable to the responsible entity.
Security & retention
Use authorised access and appropriate safeguards when handling personal information. Keep records only as needed for the relevant purpose and applicable legal or regulatory requirements. Ask the responsible entity for the retention period and secure document-sharing channel relevant to your relationship.
Your data protection requests
Depending on applicable law, you may be able to request access to your personal information, correction, deletion, restriction, portability or an objection to certain uses. Where processing relies on consent, you may be able to withdraw it. These rights can be subject to identity checks, legal exceptions and required record retention.
To raise a request or concern, identify the relevant ECB entity where known, describe what you need and provide a contact method. Do not attach identity documents or sensitive financial records to an initial email; ask for the appropriate secure channel first. You may also contact the competent data protection authority where applicable.
Contact us about data protection